HÔTEL NOMAD Québec City, Canada
These Terms and Conditions constitute the contract binding
Hôtel Nomad and
the guest holding the reservation.
Any confirmed reservation constitutes a firm, final and reciprocal commitment: the guest commits to the selected dates, room type and rate, and Hôtel Nomad commits to making the corresponding accommodation available under the agreed conditions.
As hotel rooms constitute a perishable product, confirmation of the reservation results in their immediate removal from sale for the dates concerned and their unavailability to other guests.
1. Rates and Taxes
Rates are indicated in Canadian dollars.
Applicable taxes (GST, QST and lodging tax) are not included unless otherwise specified.
2. Reservation Methods
Reservations may be made through the hotel’s official website or directly with the hotel.
Each direct reservation is confirmed subject to availability and the conditions in effect at the time of booking.
Any reservation made through a partner (online travel agency, third-party platform or other distributor) is governed by that partner’s terms and conditions and handled directly by them. Hôtel Nomad cannot be held responsible and cannot intervene.
3. Credit Cards and Deposits
A valid credit card, in the name of the guest listed on the reservation, is required to guarantee all bookings.
Upon arrival, the guest must present a valid credit card, ideally the one used at the time of booking.
The following will then be processed, in the guest’s presence:
- Payment of the outstanding balance of the stay, if applicable
- A $500 pre-authorization to cover any potential extras or damages
The transaction is processed through a payment terminal with PIN entry.
The pre-authorization will be released on the day of departure, around noon, provided no additional charges are identified.
4. Rates and Cancellation Conditions
Several rates and packages are offered on the hotel’s official website and vary depending on the period. Guests must enter their stay dates to view the applicable offers.
4.1 FLEXIBLE RATE
Deposit: the amount of the first night plus taxes is charged at the time of booking.
Modification subject to availability: free of charge up to 3 days prior to arrival.
After this period, the reservation becomes final.
Cancellation - regardless of the reason (**):
-
- Up to 3 days prior to arrival: the deposit is refunded less a fixed fee of $34.50 (*) If the reservation includes external services, the fee increases to $57.50 (*)
- Less than 3 days prior to arrival: the full stay is due.
4.2 SEMI-FLEXIBLE RATE
Deposit: the total amount of the reservation is charged at the time of booking. No monetary refund will be possible.
Modification subject to availability: up to 7 days prior to arrival — $46 fee (*)
Cancellation - regardless of the reason (**):
-
- Up to 7 days prior to arrival: a credit valid for 6 months from the original booking date will be issued (e.g., John books on March 18 for June 30; the credit will be valid until September 18 of the same year).
- Less than 7 days prior to arrival: the deposit is forfeited (**)
4.3 NON-REFUNDABLE RATE
Deposit: the total amount of the reservation is charged at the time of booking and is non-modifiable, non-cancellable and non-refundable (**). The reservation is considered final.
5. Travel Insurance
Guests are responsible for obtaining travel insurance covering, in particular:
- Adverse weather conditions
- Natural disasters, wildfires, flooding, volcanic eruption, earthquake
- Flight delay or cancellation
- Illness or death of the guest or a close relative
- Job loss
- Strike, war, riot
- Act of God or governmental act
- Pandemic
- Terrorist act
The hotel assumes no responsibility for cancellations made by the guest.
6. Access to the Hotel and Registration
We welcome our guests physically at the hotel with pleasure.
However, for security and compliance reasons, administrative
check-in has been conducted exclusively online since January 1, 2023.
A registration form is sent by email 3 days prior to arrival.
It must be completed before arrival and include:
- Personal information necessary for identification
- An estimated arrival time, allowing the transmission of late-arrival instructions beyond reception hours (open 14 hours per day)
- A photo of an official ID corresponding to the name on the reservation and the credit card used to guarantee the booking
This procedure is mandatory.
Without a completed and validated form, access to the room will not be granted.
Standard hours: Check-in from 3:00 PM - Check-out no later than 11:00 AM
7. Respect for the Premises and Staff
In order to maintain the quality of our services and to ensure the well-being and respect of our staff, additional charges may be applied for rooms left intentionally and excessively soiled.
Respect for rooms, furniture, decorative items, textiles and equipment is essential.
Any missing or damaged item will be charged at twice its replacement value.
8. Room Occupancy
The maximum number of occupants specified in the reservation must be respected.
In case of non-compliance, the hotel will refuse access and/or charge for a more suitable room subject to availability. No refund or compensation will be due if the guest cannot access the reserved room.
9. Groups and Events
Bachelor/bachelorette parties and festive events are prohibited.
Any violation will result in:
Immediate eviction
Refusal of access
Full stay charged without compensation
A $500 penalty plus taxes
10. Non-Smoking Policy
The establishment is strictly non-smoking.
Any violation will result in a $1,000 penalty plus taxes.
11. Animals
Due to allergies of other guests, animals are not permitted, except certified service dogs. The hotel must be informed in advance in order to assign an appropriate room type.
12. Photography and Image
Any professional photo shoot, audiovisual recording or use of hotel images for commercial purposes requires prior written authorization.
Photos for strictly private use are permitted, provided they do not disturb other guests or harm the image of the establishment.
The hotel reserves the right to request the removal of any publicly distributed image or content that may harm its reputation or image, or
that displays a staff member or guest without written consent.
13. Dialogue and Satisfaction
Our team is present daily and remains available to answer questions and assist guests throughout their stay.
We value direct dialogue and friendly exchanges. Being hoteliers means ensuring the comfort and quality of each guest’s experience. If an adjustment proves necessary, we intervene with diligence and within reasonable limits.
A short questionnaire is sent on the first morning of the stay.
It allows us to identify any points that can reasonably be improved and to act promptly where possible.
We encourage guests to use this channel and to communicate directly with our team so that any situation can be addressed on site, in a constructive spirit.
We encourage responsible and respectful use of public platforms. Any communication or publication containing manifestly inaccurate, misleading or defamatory information may be subject to appropriate legal remedies.
14. Liability and Force Majeure
The hotel shall not be held liable for loss, theft or damage where basic prudence has not been exercised.
The hotel shall also not be held liable in cases of force majeure or events beyond its control, including but not limited to:
- Interruption of electricity or public services
- Network failure
- Work imposed by authorities
- Natural disaster
- Exceptional event affecting normal operations
15. Privacy Policy and Protection of Personal Information
Hôtel Nomad places the highest importance on the protection of personal information, in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Québec) and applicable laws.
Personal information collected in the context of a reservation, stay or website use is
used exclusively for:
- Managing and processing reservations
- Identity verification when required
- Communication with the guest before, during and after the stay
- Compliance with legal, tax and accounting obligations
- Improving the guest experience for future stays, should the guest choose to return
Hôtel Nomad does not sell, rent or commercialize any personal information to third parties. Data is stored securely and accessible only to authorized personnel within the scope of their duties.
Information is retained for the period necessary to fulfill the purposes for which it was collected, subject to legal retention requirements.
In accordance with the law, any guest may request access to their personal information, correction or deletion by writing to the Front Desk Manager at:
info@lhotel.ca with the subject line: “Deletion of my personal information.”
16. Governing Law
Any dispute is subject to Québec and Canadian law. The legal jurisdiction is Québec, Canada.
* Prices including taxes are subject to change without notice.
** See Section 5 – Travel Insurance.
Gift Card
Conditions of sale and use
- The value is indicated in Canadian dollars.
- The card has no expiration date.
- The card's value applies to all services sold or provided by Nomad Hotel in Quebec City.
- Services booked through an online travel agency are not eligible.
- The card amount represents a credit applicable to a stay and not the value of a stay.
- The card cannot be used to guarantee a room reservation (a credit card is required).
- The cardholder cannot request any refund or exchange in cash, total or partial.
- The use and the gift card's number must be mentioned when you book.
- The card remains the property of the hotel at any time.
- The hotel reserves the right to cancel a card or limit its use if it has reason to believe that the service is fraudulent or illegal.
- The card cannot be used to pay others gift cards.
- Use of the card is subject to the stated reservation policies and conditions, which conditions are subject to change by the hotel without notice.
- The hotel assumes no responsibility in the event of loss or theft of the card. The card cannot be refunded.
- The use of a gift card by the holder confirms his acceptance of the general terms and conditions that govern its issuance and use.
- Reservations: directly on the hotel website, www.hotelnomad.ca, indicating the card number and amount under the final heading "special request" so that it can be deducted. For further information, call (418) 694-1884 or e-mail info@lhotel.ca.
The website is edited by the company D-EDGE, SAS
14/16, boulevard Poissonnière 75009 Paris, France
Phone : +33 1 44 71 05 05
Website :
https://www.d-edge.com/
for the company :
HOTEL NOMAD
15, Ave. Sainte-Geneviève - Québec. QC, G1R 4A8 - Canada
info@lhotel.ca
Phone : +1 418 694-1884
The website is hosted by the company WPEngine, Inc. Irongate House,
22-30 Duke’s Place Londres, EC3A 7LP, Royaume-Uni
Phone : 08 00 50 53 049
